Privacy Policy Introduction
Bendigo Baptist Community Care Incorporation (we/ us/ our/ the Incorporation/ BBCCCI) respects and upholds your rights to privacy protection under the National Privacy Principles contained in the Privacy Act 1988 and any similar state or territory legislation applicable to BBCCI.
We collect your personal details to administer your relationship with BBCCI, to provide any personal ministry and to provide you with information on BBCCI events and ministries.
From time to time we may inform you of national and community Christian issues and provide you with an opportunity to respond in the way as you see fit.
This policy describes how we manage any personal information we have about you.
1. What personal information about me does the BBCCI hold?
BBCCI holds personal information about people and the activities in which they are involved.
Bendigo Baptist Community Care service users
BBCCI collects and holds various personal information (including health information in limited circumstances) about those who attend and/or interact with BBCCI. This includes information collected by BBCCI as part of its day to day activities. In general, the information is stored on BBCCI's internal management system and database.
The information collected by BBCCI may include:
1. Your full name, gender, age and contact details, including postal address, email address and telephone numbers.
2. Your education status (including the name of your education institution).
3. Your marital status.
4. If you are part of a household, details relating to the households, such as:
1. personal information of your family members;
2. personal details of your children; and if you are under 18, whether you suffer from any allergies or health conditions.
3. identity of persons who have authority to collect your children from activities run by BBCCI.
BBCCI Personnel
BBCCI also holds information relating to all its staff, volunteers and group leaders (Personnel) including:
1. the role and activities of the Personnel; and
2. the qualifications held by the Personnel relevant to his or her role, such as working with children status, first aid etc. BBCCI also records the current status of the qualifications, such as whether the Personnel are in the process of applying for the qualifications.
2.1 Attendee involvement
BBCCI may also collect information from its attendees regarding the attendee’s use of BBCCI’s services. This includes:
1. the services that you use and the number and frequency of the use;
2. records of visits to you, phone calls with you, and discussions around pastoral matters; and
3. records of any communications that you have with us.
2.3 Video recording and security
1. BBCCI may from time to time record video or images of services and activities at BBCCI. These videos and images may be used and shown for information, teaching and/or promotional purposes. By attending these services and activities, you consent to BBCCI taking the video and images and using and disclosing them for such purposes.
2. In addition, BBCCI may also install and operate security surveillance cameras for security purposes. The location of these cameras will be notified to all visitors to the extent required by law. BBCCI may use and disclose the video footage from these cameras for legal and security reasons.
2.4 General
In addition to the above, BBCCI may also hold any other information you provided to us (whether orally, by mail or email or online). If at any time another person provides personal information about you to us then we will ask that person to ensure that you have read and understood this policy and separately consented to that personal information being used and disclosed by us for the purposes described below. If you provide personal information about any other person (including your family members), then you must ensure that the person has read and understood this policy and consents to us collecting, using and disclosing the information that you provide as described in this policy.
3. What does BBCCI do with my personal information?
3.1 Attendees
BBCCI uses the personal information about its attendees to:
1. administer the records of your relationship with BBCCI; and
2. assist BBCCI in providing services to you.
3.2 Staff, volunteers and group leaders
BBCCI uses personal information about its Personnel to assess their suitability to perform their role, and to match their skills to particular activities.
3.3 General
BBCCI also uses personal information about you:
1. to respond to your queries;
2. to contact and communicate with you;
3. to assist BBCCI in operating and improving its services;
4. to send information about and invitations to future events, services, regular email communications or newsletters (both electronic and hard copy) outlining news, services, events or current issues;
5. to inform you of national and community Christian issues and provide you with an opportunity to respond;
6. for our internal administrative, promotional and planning requirements; and
7. to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics.
3.4 Opt out
You may opt out of receiving any communications from BBCCI at any time. If you wish to do this, please make all requests to us (see “Contact Us” below). Please indicate on your request whether you would like to opt out of either, or both, postal and electronic communications.
3.5 Disclosure
BBCCI will not disclose personal information about you to any person except:
1. on a confidential basis to its Personnel who have a need to know to provide a service to you;
2. on a confidential basis to agents and other service providers that BBCCI uses in the day to day operations of its activities such as the manager of the BBCCI’s management system; or
3. with your prior consent.
4. Openness
You may request access to personal information we hold about you by writing to BBCCI at the address below (see “Contact Us” below). Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you access it (e.g. emailing or mailing it to you).
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request correction of that information by contacting us. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
6.Data Storage
If any personal information collected by BBCCI is stored or managed by a third party on behalf of BBCCI, BBCCI will take all reasonable steps to ensure that the personal information will be held, used and disclosed by the third party consistently with the National Privacy Principles. The service provider managing the information for BBCCI may store certain personal information outside Australia. You consent to the transfer of your information outside Australia by submitting your personal information to BBCCI.
8. Contact Us
Any questions about this policy, or any complaint regarding treatment of your privacy by BBCCI, should also be made in writing to the address below.
Our contact details are as follows:
Director
Bendigo Baptist Community Care
757 McIvor Highway
JUNORTOUN VIC 355 1
Phone: (03) 5449 3033
Fax: (03) 5449 3423
Email:
10. Miscellaneous
In this policy “personal information” has the same meaning as under the Privacy Act 1988.
This policy represents our policy as at 20 October 2020. BBCCI may change this policy from time to time. Although we intend to observe this policy at all times, it is not legally binding on BBCCI in any way. From time to time we may regard it as necessary or desirable to act outside the policy. BBCCI may do so, subject only to any statutory rights you have under the Privacy Act 1988 or other applicable legislation.